Hello Valued Customer,
Please find below the SAASTEPS Subscribed Services Departure Acknowledgment and Signoff Process. We kindly request the Company authorized signatories to acknowledge SAASTEPS 5-step departure and signoff process. This process has been put in place to ensure a proper transition should the event arise which requires the Company to depart from SAASTEPS® SAASRAM® Revenue Acceleration Management Solution Suite.
We value our customers’ partnership all the way until the very last day. Below are the required steps for your smooth and easy departure from SAASTEPS® SAASRAM® Revenue Acceleration Management Solution Suite upon termination of the agreement:
1. If you desire to extend your Subscribed Services on a month-to-month basis rather than renewing for a full renewal term, you must notify SAASTEPS of such at least ninety (90) days prior to the end of the then current term. SAASTEPS will notify you of the pricing for such month-to-month extensions, which extension will be subject to mutual written agreement.
2. Prior to the termination of the Agreement, Members of the Customer’s executive suite, as mutually agreed, will participate in a formal debriefing call to understand what made you come to the decision to terminate what did not work for you, and what SAASTEPS could do better as a vendor for you.
3. Within fifteen (15) days following termination, you will provide proof, in the form of screenshots or a recorded live demo, that you have uninstalled all of SAASTEPS’ (aka Kinetic Growth, Venue, and Encore) Managed Packages within your Salesforce Production and Sandbox instances and a written confirmation that you have destroyed or returned all SAASTEPS’ Confidential Information and fully complied with Section 8 of the Agreement.
4. On or before your anniversary of the Subscription Start Date Renewal, SAASTEPS will provide a Final Checklist Confirmation Departure Letter, which we will require SAASTEPS and Company signatories to sign.
5. The Company acknowledges that the Company’s failure to hold the Confidential Infor-mation in strict confidence, not to disclose such Confidential Information to any third party or to use it for any purpose other than as specifically authorized by the Agreement will cause SAASTEPS to incur substantial economic damages and losses of types and in amounts which are impossible to compute and ascertain with certainty as a basis for recovery by of actual damages, and that liquidated damages represent a fair, reasonable and appropriate estimate thereof. Accordingly, in lieu of actual damages for the Company’s failure to complete or comply with the provisions of this Departure Acknowledgement and Signoff Process in accordance herewith, the Company agrees that liquidated damages may be assessed and recovered by SASSTEPS as against the Company, in the event this Departure Acknowledgement and Signoff Process is not completed in accordance herewith and without SAASTEPS being required to present any evidence of the amount or character of actual damages sustained by reason thereof. Therefore, the Company shall be liable to SAASTEPS for payment of liquidated damages equal to the greater of (a) three thousand U.S. dollars ($3,000.00) per day of non-compliance, or (b) SAASTEPS’ documented losses as a result of such failure. Such liquidated damages are intended to represent estimated actual damages and are not intended as a penalty.