The True Cost of Customization

Is your customized revenue management solution hindering your business’s growth?

Though senior leadership continues to report that growth is a top priority, many find themselves bogged down by the cost and complexities associated with customization (exacerbated by tech bloat).

These systems are resource-intensive and often require extensive integrations, custom coding, and constant maintenance. This not only increases costs exponentially, it also diverts resources from other crucial business activities like growth + innovation.

In this blog, we’ll explore the hidden costs of customized revenue management solutions and why more leaders are considering standardization.

The True Cost of Customization

Customization has long been the go-to path in the SaaS industry, but it often comes with hidden costs.

Some common pitfalls of customized software include:

High initial investment

Customized solutions typically involve substantial upfront costs, including software development, integration, and deployment expenses

Ongoing maintenance

Keeping a customized system running smoothly requires continuous updates and bug fixes, which are costly and time-consuming

Integration challenges

Integrating various software systems can lead to errors, compatibility and security issues, and “dirty” data (siloes, duplications, structural errors, etc.), which impede AI initiatives

User adoption and training

Training + support is essential for customer adoption of a new software, but can greatly slow down productivity + efficiency. The more complex the solution, the more training your team will need.

Implementation

Customized solutions can take years to implement, which can adversely affect business operations and customer experience, revenue, and growth efforts.

Lack of flexibility

Custom-coded solutions make it difficult and expensive to pivot when your business needs change.

The Case for Standardization

As businesses streamline their operations to focus on growth, more and more leaders are turning to standardized solutions.  Standardization offers scaleable, robust features without the complexity and high costs of customization.

Some key benefits of standardization:

Consolidation, not integration

Solutions built on a single data model ensure that data from your entire revenue lifecycle sits in one place, ensuring transparency, fostering collaboration, and eliminating errors. Enjoy the benefits of consolidation without the challenges of integration or customization.

Reduced implementation time

Standardized solutions are much easier and quicker to implement and don’t require a dedicated team. Because all features are standardized, simply “turn on” what you need and rest assured that other features are easily accessible as your business needs change.

Cost-effective

Standardized solutions are much more affordable to implement and maintain because they aren’t built with custom code.

Easy to use

Standardized solutions don’t require coding knowledge, so significantly less time is needed to train employees. An easy-to-use solution also increases user adoption rate, a crucial aspect of any tech rollout.

Standardized revenue solutions are an affordable and efficient alternative to the outdated, customized SaaS model. This highly scaleable solution type allows businesses to streamline key operations, cut costs, and reallocate their resources towards growth without sacrificing features.

What challenges have you faced with customization?  How is your business balancing rising costs with growth efforts?

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